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Responsible Financial Access

Explore data on policies and regulations from 141 economies

Financial inclusion enables individuals and firms to participate in and benefit from the formal financial system. A responsible approach towards financial inclusion emphasizes robust consumer protection frameworks and effective financial capability interventions to address the opportunities and risks of digital finance and fintech.

Global Financial Inclusion & Consumer Protection Survey

The 2017 Global FICP Survey tracks the prevalence of policy, legal, regulatory, and supervisory efforts to advance financial inclusion and financial consumer protection in 124 jurisdictions representing 141 economies.


Our new discussion note, Financial Consumer Protection and New Forms of Data Processing Beyond Credit Reporting, analyzes the implications of new data sources and data processing methods emerging in digital financial services.


A 24-country survey yields a comprehensive view of SME financial capability, identifies clusters of vulnerable SMEs, and recommends areas of early stage policy intervention and support to help SME improve performance and attract investment.

Key Publications


Developing and Operationalizing a National Financial Inclusion Strategy : Toolkit

JUNE 2018

Developing a national financial inclusion strategy (NFIS) can help countries chart a clear and coordinated path toward greater financial inclusion. This toolkit provides practical guidance on developing and operationalizing a NFIS. The toolkit draws on over 20 country experiences and is informed by the World Bank Group’s role as a technical partner in NFIS development and operationalization in a diverse range of country contexts.


Good Practices for Financial Consumer Protection, 2017 Edition

December 2017

Since the 2012 edition, international guidance and country practices regarding financial consumer protection have substantially evolved. The 2017 Good Practices is a comprehensive reference and assessment tool for policymakers that consolidates the latest research, international guidance, and country examples. This guide emphasizes implementation aspects and expands upon priority areas such as supervisory techniques, effective disclosure, and digital finance.


Financial Consumer Protection and New Forms of Data Processing Beyond Credit Reporting

JULY 2018

New sources of data and new ways to process data have contributed to an ongoing expansion in the availability of digital financial services. Such data can be used to design and market customer-centric products, create credit scores for consumers with limited credit histories, meet and facilitate know-your-customer requirements, and minimize the risk of fraud. Yet a great variety of personal information may be processed in this context. This discussion note provides an overview of benefits and risks arising from the use of new types of data and identifies areas for further research.

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Margaret J. Miller

Global Lead for Responsible Financial Access

Jennifer Chien

Senior Financial Sector Specialist, member of the Responsible Financial Access (RFA) team

Gian Boeddu

Senior Financial Sector Specialist

Ligia Lopes

Senior Financial Sector Specialist

Ivor Istuk

Senior Financial Sector Specialist

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