This section offers technical guidance and practical examples to develop policies and approaches that promote financial capability and financial consumer protection.

  • Good Practices for Financial Consumer Protection


    The World Bank's Good Practices (2012) provide a comprehensive diagnostic tool to help identify the consumer protection issues in all parts of the financial sector. They are based on international benchmarks, such as the principles released by the Basel Committee, IOSCO and IAIS, and OECD recommendations as well as directives, laws, regulations and codes of business practices from countries worldwide.

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  • OECD/INFE Products under the Russia Financial Literacy and Education Trust Fund: an Overview


    OECD/INFE has been a major contributor to the activites of the RTF work program on financial capability and education, drawing on a decade of experience. This overview outlines the systemic approach undertaken by OECD/INFE and the partners to study and disseminate successful policies and practices in financial education from around the world, and develop criteria, principles, guidelines, and tools for effective strategies. A 3-part series on principles and guidelines is available in the Policies & Practices section.

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  • OECD/INFE Set of Criteria, Principles, Guidelines and Policy Guidance to Improve Financial Education - Part 1: The Framework


    This high-level framework for national strategies in financial education offer global guidance to develop appropriate and coordinated financial education policies at a national level. It details the critical stages and key factors in crafting effective strategies. Its principles were endorsed by G20 Leaders in June 2012 and supported by APEC Finance Ministers in August 2012.

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  • OECD/INFE Set of Criteria, Principles, Guidelines and Policy Guidance to Improve Financial Education - Part 2: Addressing Youths' and Women's Needs for Financial Education


    An integral component of national strategies for financial education is the identification and outreaching of target audiences with special needs for financial education. The OECD/INFE identified back in 2009/10 youth and women as such groups, and this was confirmed by G20 leaders in 2012. Related guidelines and policy guidance are presented in this 2nd part of the OECD/INFE principles series.

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  • Market Conduct Supervision in Small Countries: The case of Armenia


    This technical note provides a case study on institutional arrangements for market conduct supervision in Armenia including lessons learned for small economies. It describes how market conduct supervision is organized within the Central Bank of Armenia, what supervisory tools are being used and how they are applied as well as enforcement actions taken. Finally lessons learned and challenges are presented based on the Armenian experience.

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