Diagnostic Reviews

How can households learn to use financial services but not get trapped into debilitating debt or lose their savings to financial fraud? What information do consumers need in order to choose the best financial service for their needs? What do they do if there is a problem? Which parts of the community are most vulnerable? The Financial Capability and Consumer Protection Program supports low- and middle–income countries in their efforts to strengthen the financial consumer protection framework in a country.

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  • Ethiopia Diagnostic Review of Financial Consumer Protection

  • Papua New Guinea - Financial Consumer Protection Diagnostic 2018

  • South Africa Retail Banking Diagnostic

  • Nigeria Diagnostic Review of Financial Consumer Protection

  • Ghana Diagnostic Review of Financial Consumer Protection

  • Mozambique Diagnostic Review - Insurance, Pensions, and Securities

  • Zimbabwe Diagnostic Review

  • Vietnam Diagnostic Review

  • Paraguay Diagnostic Review

  • Philippines Diagnostic Review

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  • Kyrgyz Republic Diagnostic Review

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Good Practices for Financial Consumer Protection

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