Good Practices for Financial Consumer Protection - 2017 Edition

A thorough update and expansion upon the 2012 original, this comprehensive reference and assessment tool to assist policy makers consolidates global good practices, country examples, and implementation notes. Download (PDF) »

Responsible Digital Payments - Managing the Risks

All over the world, people, governments, and businesses increasingly make their payments digitally - by mobile phone, by card or online. The convenience, however, comes with risks that should not be overlooked. Full story (BTCA) » and more in the News archive »

Financial Capability and Inclusion in Azerbaijan - A Demand-side Assessment

A new World Bank survey will help Azerbaijan design action plans to improve financial consumer confidence and stimulate the broader economy. Download (PDF) »

Enhancing Financial Capability and Inclusion in Senegal - A Demand-side Survey

Despite some progress made, over 80% of Senegalese adults remain unbanked, partially due to deficiencies in financial capability, as the report shows. The suggested concrete actions can help close the identified gaps. Download (PDF) in English and French »

Financial Literacy & Education – Russia Trust Fund

The trust fund, financed by Russian Federation, enabled the World Bank and OECD to deepen understanding of financial capability and produce methodologies and tools to measure and evaluate it. Read more »

  

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Users of financial services

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Providers of financial services, policy & reg.

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Users of Financial Services

  • Financial Capability & Household Surveys: This household survey tool is tailored to measure financial literacy/capability in low- and middle income countries and to help identify behaviors, attitudes, and skills that are related to day-to-day money management, planning for the future, choosing financial products and staying informed.

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Providers of Financial Services, Policy and Regulations

  • Global Survey on Consumer Protection and Financial Literacy: These surveys presents information collected from over 100 countries around the world on financial consumer protection and financial literacy framework and implementation arrangements.

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    Diagnostic Reviews: The reviews provide an in-depth assessment of the legal, policy and institutional framework for financial consumer protection and financial literacy.

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